Knowledge Base/Features/Security and Privacy

Privacy Policy

Alex Kuperman
posted this on May 31, 2011 11:43

FilesAnywhere Makes Your Privacy a Top Priority

In today's online environment, we understand how important it is to protect our customer's privacy. You can rest assured that FilesAnywhere is committed to safeguarding your data and personal information. 

Information Protection

Personal Information: FilesAnywhere uses state-of-the-art security measures to protect against the loss, misuse, or alteration of any personal information that is within our control. All of the customer data we collect is strongly protected against unauthorized access at our data center. Our world-class facility located in the heart of the Dallas/Fort Worth Metroplex was built from the ground up and optimized for Internet service providers. Our data center building provides ironclad security and solid reliability using the same standards as hospitals, banks, and telecommunications industries.

Files and Data: FilesAnywhere stores all data on a highly secure system, and you may also opt to use secure server software (SSL) login for fully encrypted communications with our server. The SSL encrypts all information before it is sent to us, so no on can intercept your important documents on the Internet. Additionally, your account is strictly password protected. As long as your password is kept secret, you have full control of the files in your account. 

FilesAnywhere Employees: FilesAnywhere is devoted to keeping the content of your files private and secure. Only a few dedicated network technicians on duty at the data center have access to the secure files storage system. Technicians are not permitted to access customer documents unless required by law, and are bound by confidentiality agreements for your protection.

Collection and Use of Information

FilesAnywhere Accounts: It is your option to furnish personal information, such as your mailing address or gender, during the trial period. However, volunteering this information may be helpful to us in identifying you when you call our Help Center. In order to upgrade your service, we do require your name, email address, billing address, and credit card number and expiration date to complete your order. We always send your personal information to our servers using SSL protection.

FilesAnywhere Services: When sending files and messages through E-Send or email services, we ask for your email address, as well as that of the recipient, in order to complete your request. However, we will never send promotional email to, or disclose recipient email addresses, without your permission.

Contests and Promotions: Please be advised that if you request information, sign up for an optional service, submit feedback, or enter a contest or other promotion, we may ask for your name, address, and email address so that we may contact you. We may also use the collected information to notify you about important changes to our Website, functionality, services, or related news that you may find useful.

Announcements and Special OffersIf you prefer not to receive announcements or special offers from FilesAnywhere, you may opt out at any time. Simply visit this page to change your email preferences. It's important that you ensure the accuracy of your profile information, including a valid email address, so that we may contact you in in regard to official changes in our privacy policies should they occur.

Cookies: Small pieces of data stored in temporary hard drive files by your browser are called cookies. Most web browsers automatically accept cookies and FilesAnywhere website login requires the use of cookies. Our cookies do not contain any personally identifying information, but they do enable us to provide special features, such as default login, and to store temporary session data between visits.  

Information Disclosure to Outside Parties

Statistics: Though FilesAnywhere monitors customer traffic patterns and site usage for development of the user interface, and collects statistics for performance measurement, we will not sell, trade, rent, or otherwise provide your personal information, including your email address, to others. FilesAnywhere reserves the right to provide aggregate statistics (e.g., total number of users living in California), traffic patterns, and related site information to reputable third-party vendors. These statistics will never include no personally identifying information.

Surveys: At any time, FilesAnywhere may conduct customer satisfaction surveys for our own information only, and only for the benefit of our users. Surveys may be conducted by our employees or contracted to a third-party specialist. 

Link Exchanges and Advertising: FilesAnywhere may use third-parties to provide advertising content, such as opt-in newsletters. A this time, we do not offer this service and have no plans to do so in the immediate future. Additionally, we avoid link-exchanges as much as possible in the interest of our customers' satisfaction.

Consent

By using our website, you consent to the collection and use of basic information as described herein. FilesAnywhere reserves the right to change its Privacy Policy without notice. At a minimum, Privacy Policy changes will post on this page so that you are always aware of the information we collect, how it's used, and under what circumstances it may be disclosed.

Still Have Questions?

If you need help or have additional questions about logging in, please contact us. FilesAnywhere LIVE customer support is available weekdays 9:00 a.m. - 9:00 p.m. Eastern Time. Our customer support is always free, and all engineers are located at our headquarters in the US. 

 __________________________________________________________________________

07/01/11: Updated by Kym W.
07/07/11: Chris A.

 
Topic is closed for comments