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Resolving Session Time-Out Errors

Tips and Tricks: Resolving Session Time-Out Errors

The Session Time-Out message is normally displayed after several hours have elapsed since your last interaction with the server. If this happens, you will need to login again. This is setup for your security, in case you forget to close your session and walk away from your computer. If you're receiving session timeout errors and having trouble logging in, there are a few easy steps you can take to correct the problem. 


Reset Your Browser Settings 

Applying the default settings in your web browser may resolve the issue. In order to do this: 

IE

  • Open the Tools menu
  • Select Internet Options
  • Select the General tab
  • Click the Restore to Default button
  • Click OK
  • Try logging in again to see if the problem is resolved
Firefox
  • Open the orange Firefox menu
  • Select Options
  • Select the General tab
  • Click the Restore to Default button
  • Click OK
  • Try logging in again to see if the problem is resolved

Change the Content Filter Setting
 

If Content Filtering is enabled, it may cause a time-out error. To change this setting: 

IE

  • Open the Tools menu
  • Select Internet Options
  • Select the Content tab
  • Look for the Content Filter Setting and change to "Disable"
  • Try logging in again to see if the problem is resolved
These first two settings should fix the issue, but if you find the errors continue, try the following:


Foreign Language Setting

If you are using a foreign language browser, try changing your language settings:

IE

  • Open the View menu
  • Select the Encoding option
  • Select Western European

Firefox

  • Open the Tools Menu
  • Select Web Developer
  • Select Character Encoding
  • Choose Western

Chrome

  • Open the Settings Menu
  • Select Under the Hood
  • Select the Languages and Spell-checker settings
  • Select English (United States)

Override Cookies

Finally, try these steps to override your browser's cookie handling behavior:

IE

  • Open the Tools menu
  • Select Internet Options
  • Select the Privacy tab
  • In the Settings section, click the Advanced button
  • Click the Override Automatic Cookie Handling check box
  • Click the Always Allow Session Cookies check box
  • Click OK twice to save the changes, then restart IE.

Firefox

  • Click the Firefox button at the top of the window and choose Options.
  • Select the Privacy panel.
  • In the History section, click the Firefox Will: dropdown menu and choose Use custom settings for history.
  • Make sure that the Accept cookies from sites checkbox is enabled.
  • Make sure that the Accept third party cookies checkbox is enabled.
  • Click the Exceptions button and make sure the site you're trying to access isn't listed (if it is, you  may click on its entry and then choose the Remove Site button).
  • Click OK.

Chrome

  • Click the wrench icon in the toolbar.
  • Click Settings.
  • Click the Show advanced settings link at the bottom of the page.
  • In the Privacy section, go to Cookies.
  • You can choose to allow all cookies or manage cookies for specific sites.
    • To allow all cookies
      • Make sure Allow local data to be set is selected.
    • To manage cookies for specific sites, click Manage exceptions.
      • Click Add a new exception pattern and enter the domain name you login to (www.filesanywhere.com, https://secure.filesanywhere.com, or https://.backup.filesanywhere.com) and make sure Allow is selected from the adjacent dropdown menu.
      • Click OK.

Still Have Questions?

If you need help or have additional questions about resolving session time-out errors, please contact us. FilesAnywhere LIVE customer support is available weekdays 9:00 a.m. - 9:00 p.m. Eastern Time. Our customer support is always free, and all engineers are located at our headquarters in the U.S.

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09/09/11 Updated by Kym W.

09/13/11 Reviewed by Chris A. 

 

 

 

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