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Logging In

Step-by-Step Instructions: Logging Into Your FilesAnywhere Account

Need to know how to log in to your FilesAnywhere account? Having trouble logging in? Here you'll find step-by-step instructions for accessing your account, as well as some of the common problems you might encounter and how to solve them.

Let's Get Started:

1. From the main page, click the blue "Login" button in the top right corner

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2. Enter your Username and Password 

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3. The Main View page will displayed after logging in. The first time you open the web interface, it will take a moment to download the site content, but this shouldn't be a problem on future logins. Your browser will start caching this information to speed up the entire site dramatically during future visits.

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Common Login Problems

Corporate Accounts

Corporate accounts have their own private home page. Please speak to your site administrator to obtain the correct web address for signing in.

Forgot Username/Password

Did you forget or lose your username/password? Don't worry, that happens to many customers. Simply click the Forgot Password link on the login screen. You'll be prompted to enter identifying information that allows us to recover your username/password and email you. 

Problem with Password

Passwords ARE case-sensitive and must be alphanumeric, so please be sure follow the correct capitalization on passwords.

Session Timeout

The Timeout message appears normally after several hours of inactivity. If the Timeout message prevents you from logging in, it means that cookies or JavaScript are being blocked, or Content Filtering is enabled. Click here for instructions to resolve the Timeout message.

SSL Warning

During the new user sign-up and in the user profile screen, you may choose the option to "Require SSL Login". This forces you to login using the SSL login option. This option may also be enforced by your designated administrator if you are part of a WorkGroup . To avoid this warning, bookmark the secure site, https://secure.filesanywhere.com, and always use this page when logging in.  If you receive the warning about SSL from your Internet browser, "You are about to view pages over a secure connection", you can avoid this in the future by checking the box "In the future, do not show this warning".

Unable to Login to Filesanywhere.com? 

This occurs most often when a  Web Advanced account attempts to login. All WebAdvanced accounts need to login to https://backup.filesanywhere.com. WebAdvanced accounts are serviced from a separate group of servers and therefore the log in is different. 

If you previously had a Free account or Web Basic account and recently created a Web Advanced account, it may take a few minutes for the server to configure your new account for use with the backup software and SFTP. After the setup step is complete, you will receive an email indicating the account is ready.  This process usually takes 1-2 minutes, but it could take a little longer. If you don't receive your welcome email within five minutes, check your Spam folder in email, in case the message was filtered by your email server. 

Still Have Questions?

If you need help or have additional questions about logging in, please contact us. FilesAnywhere LIVE customer support is available weekdays 7:00 a.m. - 7:00 p.m. Central Time. Our customer support is always free, and all engineers are located at our headquarters in the US. 

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06/05/15: Updated by Ana O. 

01/16/13: Updated by Charlie G.

07/08/11: Reviewed by 

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