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Standard Troubleshooting Steps, AOL

A. Modify the Security Settings:  

  • Select Settings > Preferences > Internet Properties from the menu bar. The Internet Options window appears.

  • Select the Security tab.

  • Select the Internet zone.

  • Click Default level. A scrollbar appears.

  • Drag the scrollbar to Medium. A popup appears, asking "...are you sure...?"

  • Click Yes.

  • Click Apply.
       

B. Enable ActiveX Controls, Cookies, and Downloads:  

  • Click Custom level on the Security tab. A scrollbar appears.

  • Go to the ActiveX Controls and Plug-Ins section.

  • Select Enable for each subcategory.

  • Go to the Cookies section.

  • Select Enable for each subcategory.

  • Go to the Download section.

  • Select Enable for each subcategory.

  • Click OK. A popup appears, asking "...are you sure...?"

  • Click Yes.

  • Click OK.

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