CloudSync - Exceptions Codes & Messages

35010

Please enter a valid User Name.

35020

User name must be at least 4 characters long.

35030

Please enter a valid Password.

35035

Note: 1. Passwords are case-sensitive.  2. Check if ""Caps Lock"" key is on

35040

Please enter a valid Client ID.

35050

API use is not allowed for the Client.

35060

Caller IP is not authorized to login to this account using the API.

35080

The username or password is incorrect.

35085

The username or password is incorrect.

41001

Please enter a valid Client Id.

e1273

You are configured as a Single Sign On user, please login using your company credentials.

e1318

Device does not exist.

e1319

SyncApp Service is down due to maintenance

e1320

API Token is invalid

e1321

Database server is down, will resume the service soon.

e1322

Your account is not indexed, please re-index your account. If problem persists, please contact your system administrator.

e1324

Parent folder is already synced.

e1325

System failed to find the folder, please re-index your account and try again. If problem persists, please contact your system administrator.

e1326

You cannot sync a folder with Upload only permission.

e1327

You cannot sync a folder with Preview only permission.

e1328

You cannot sync a folder that is not shared to you.

e1329

System administrator has disabled your option to change Sync Folders.

e1330

Your personal space is disabled. Please contact your system administrator to enable and allot you personal space.

e1340

Invalid sync direction. Valid values are: 0 for Two way sync, 1 for Client to Server sync and 2 for Server to Client sync.

e1341

The selected directory doesn't exists in your account. A directory must be created before it can be added to the sync folder list.

e1342

You are not the owner of requested item so action will not perform.

e1349

File server is down, will resume the service soon.

e1352

Invalid GUID. This error occurs when the application is unable to fetch a record for an upload/download. Restarting the application should resolve the issue.  If the error persists, contact Customer Support.

e1358

System failed to find the file {0}, please re-index your account and try again. If problem persists, please contact your system administrator.

e1360

File Path {0} is missing.

e1361

Invalid Folder ID

e1362

Upload process is aborted

e1363

File no longer exists, it may have been deleted.

e1364

Parent folder of this file is no longer exists, it may have been deleted.

e1365

Invalid File ID

e1366

Download process is aborted

e1367

Index file no longer exists, it may have been deleted.

e1370

File could not be downloaded because it is being used by another process.

e2006

Permission denied. Your login credentials are not available. This may occur due to a session timeout. Please login again and retry.  If this error persists, try restarting your Internet Explorer browser and login again. Please report this error to technical support if this error continues after restarting your web browser.

e2226

Selected file/folder path {0} exceeds 255 characters. Please reduce the file name/folder path and retry.

e5302

Currently the file {0} is still checked out by {1}. This file was checked out on {2}.

e6012

Account is not Indexed. Please Index your account.

es001

Unable to reset the sync details. Please exit the app and try again later.

es002

Unable to rename the existing sync folder of another user. Please close all open files/folders and try again.

es003

Application root folder has been moved or deleted.

es004

Application root folder has been moved or deleted... Shutting down the application.

es005

The required minimum version of .net framework (v4.5.1) to run this application is not installed on your computer. Please install it or contact customer support for assistance.

es006

File is deleted from server

es007

Index not found. File may have been deleted on server : {0}

es008

Parent directory {0} is missing for {1}

es009

{0} could not be synced

es010

Upload process could not be initiated.

es011

There is not enough space on this drive: {0}. Please delete some files so that the sync can continue.

es012

There is not enough space on this drive: {0}.

es013

Your account access is temporarily unavailable. To restore access, please speak to tech support or the person at your company who manages this service for you.

es014

Your account access is temporarily unavailable. To restore access, please speak to tech support or the person at your company who manages this service for you.

es015

This account needs immediate attention. Please contact the person at your company who manages this service for you to correct this error and resume the sync service.

es017

File '{0}' no longer exists, it may have been deleted.

es018

File '{0}' could not be synced because it is being used by another process.

es019

Path is too long: {0}.

es020

File '{0}' could not be synced because access to this file path is denied  or it is read only.

es021

You have large number of files in your account; please contact customer support to sync your files.

es022

File '{0}' could not be synced because its parent folder does not exist.

es023

Unexpected error occurred while initializing {0}, shutting down the application. Please contact your system administrator for assistance.

es024

Polling checksum : timeout occurred

es025

Parent folder path {0} exceeds 255 Characters. Please reduce the folder name and retry.

es026

Parent folder '{0}' has read-only access. Please check with the owner of this GroupShare

es027

Unexpected error occurred while capturing file system changes on:{0}, shutting down the application. Please contact your system administrator for assistance.