User Portal - How to Edit Your Existing Multi-Factor Authentication Settings

Once your administrator has enabled Multi-Factor Authentication on the site, they have the option to give you the ability to chose your own delivery method (User Defined).  After your first login with a selected method, you can edit your choice from the Profile/Account screen.  To do so, follow these steps.

1. Log into your account.
    
2. Click on your name in the top right-hand corner and select Profile/Account.
   
    
3. Click on the Password & Data Security tab, on the left.
   
    
4. On the right, you will see the Multi-Factor Authentication settings.
   Note: If your Admin has not given you permission to edit these settings, it will be grayed out.
   
    
5. From here, you can change your delivery method and/or edit the contact destination as you see fit.  For example, if you were to edit the SMS Text Message, you'd see this popup.
   
    

Note: This feature is not available for Personal accounts.

If you'd like more information, please consider these articles.

• Introducing Multi-Factor Authentication
• Admin Console - Multi-Factor Authentication Site Settings
• Admin Console - Multi-Factor Authentication Group Settings
• Admin Console - Multi-Factor Authentication User Settings
• Admin Console - Multi-Factor Authentication in Login Reports

Still Have Questions?

If you need help or have additional questions, please contact us.