Admin Console - How to Enable MFA Authenticator Type

Multi factor authentication (MFA) or two factor authentication (2FA) provides a second layer of security. When logging in with multi-factor authentication, you’ll enter your password, and then you’ll be asked for an additional way to prove it’s really you.


FilesAnywhere now supports entering a the one-time password (OTP) generated by an authenticator app, such as Microsoft Authenticator or Google Authenticator Apps. The one-time passwords (OTP codes) have a 30 second timer counting down. This timer is so you never have to use the same time-based one-time password (TOTP) twice and you don’t have to remember the number. The one-time password (OTP) doesn’t require you to be connected to a network, and it won’t drain your battery.

You can enable the MFA: Authenticator type globally from the Security tab, or specifically for a User

This article will show you how to enable it for a user, but the concept is the same for the global method.


Enable MFA Authenticator for a User

1) Log in to your admin console

2) Navigate to the User Grid

3) Edit the user in question and scroll down to the MFA section


4) Select the User Level and then select App Authenticator from the methods below

5) Save your changes


Reset an existing user's QR Code

If you need to reset a user's QR code, navigate to the user, edit them, scroll down to the MFA section, and click the checkbox for "Reset App Authentication".



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